Support | Trezor-IO-START

🔧 What We Help With

1. Setup & Recovery
   Just got your Trezor? We walk you through unboxing, initializing your device, installing firmware, choosing a PIN, and writing down your recovery seed safely. If you’re restoring an old wallet, we help with that too — all without ever typing your seed into a website. Helps Hardware Trezr+1
2. Trezor Suite Guidance
   Trezor Suite is your main interface for managing accounts, sending and receiving crypto, and updating firmware. We explain how to install Suite, navigate the dashboard, and verify transactions securely. Trezor Suite+1
3. Security Best Practices
   From passphrases to phishing awareness, we give you best-practice tips. Make sure to always verify transaction details on your device screen, store your recovery seed offline, and only visit trusted sites. Trezor Wallet+1
4. Advanced Features
   Want extra security? Learn about Shamir Backup (SLIP‑39) to split your seed, create hidden wallets with passphrases, or set up multisignature workflows. Trezor Hardware Wallet+1
5. Troubleshooting
   Device not connecting, firmware stuck, or Suite not working? We cover common issues — and safe fixes. Try different USB cables or ports, reinstall firmware, or follow our recovery steps. Trezor Hardware Wallet+1

🛡️ Stay Safe: Avoid Scams

• Official Channels Only
  Always use trezor.io/support for help. Beware of impostor or spoofed domains. Reddit+2Reddit+2
• We’ll Never Ask for Your Seed
  Trezor support will never request your recovery seed, PIN, or passphrase. Reddit+1
• Verify Everything on Device
  Confirm addresses, amounts, and actions on your Trezor’s screen — not just on your computer.
• Phishing Alerts
  Beware of unsolicited emails or calls claiming to be from Trezor. We don’t initiate these with users. Reddit

📬 How to Reach Us

• Support Portal – Head to trezor.io/support for knowledge base articles, tutorials, and guides.
• Email – Send detailed questions to support@trezor.io. Be sure to include your device model (e.g. Model T or One), firmware version, OS, what you’ve tried, and any error messages. Google Sites
• Community Help – Visit our forums or GitHub for peer advice and community-led troubleshooting.

✅ What to Include When Contacting Support

• Device type (Model One, Model T, Safe, etc.)
• Firmware and Suite version
• Operating system (Windows, macOS, Linux)
• Detailed description of the issue
• Screenshots or error messages, if possible
• Steps already taken to try to fix it

🚀 Final Note

Your security is at the heart of everything we do. The Trezor Support team is here to guide you through safe, confident use of your hardware wallet. With the right practices, you're always in control — and your crypto remains protected.